As I arrived at our small hometown airport (that I just flew out of 3 weeks ago) I headed straight to the security line. As I am blessed to have had "TSA precheck" I got to go the "smaller line". I notice several people going through and then the TSA Security tells me hold it there. At least 30 minutes go by and the line behind me and on the "non TSA precheck" side is backed up to the cafe. At this time the Delta Crew arrive and ask Security where do we go. His response, "get in line". The Pilot was not pleased and headed to the front. The what seemed to be the Supervisor says "go ahead to the front of TSA precheck" I wave to let them know where they need to be.
Trying to explain that this is not usually standard flow here and I'm not sure what's going on today. The Pilot said well it's more about that attitude and that they aren't doing a thing. 3 People standing around (from his perspective). I actually did see them running back and forth then having a meeting of the minds. Being the Stress Management Life Coach that I am, I recognized how stressed the security was and more frustrated because he stated that he was following policy until the Supervisor changed it on him. It looked like a "good cop, bad cop" parent situation and the Pilot was the teen needing answers.
The Pilot did call Atlanta to extend departure to give everyone a chance to get on board since he knew that it wasn't the patrons fault for not arriving timely, it was the process that wasn't timely and mentioned if he were in charge that guy would have been fired. Then the stories while we were waiting unfolded about experiences others have recently had. I'm happy and grateful that I was able to keep a peaceful presence for the crew and the Security. I could see the faces of those still in line as the announcement came on that we only had 7 minutes to board. Although I knew that the Pilot was going to be extended departure, they had no way of knowing because they were on the other side.
The moral to this story is, "sometimes we just have to hang around long enough to get the full picture" and be understanding of each other in this world. It may not be the way that we initially perceive it to be and depending upon how far away from the experience is how you interpret the event. Sometimes many pieces of each parties plans and intentions are unknown. Give the other person the benefit of the doubt until you are able to ask questions and get a clearer picture.
Have Faith, Have Hope, and Travel the Friendly Skies....The View makes the Wait Worth It.